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Our Solutions

We find growth opportunities, then implement, manage and measure them.

REFERRAL MANAGEMENT

Ivy’s concierge referral management platform personalizes and brands your referral process, providing each referring group a single point of contact for care coordination and scheduling. Ivy utilizes existing health system scheduling software for easy implementation and layers in Ivy’s Patient Tracker+ tool to track order status and alert referring physician offices of unconverted orders, pre-auth issues, and no-shows.

Services include:

  • Scheduling
  • Pre-authorization
  • Pre-registration
  • Care coordination
  • Post-procedure follow-up

OUTREACH

Equipped with industry-leading referral analytics and coached by our seasoned sales management team, our field personnel give your service lines the dedicated customer-focus required to innovate and capture market share.

Services include:

  • Service line outreach representatives
  • Sales management and coaching
  • Call routing and CRM implementation
  • Market research and surveying

DATA & ANALYTICS

Measure and identify opportunities to move market share. Ivy’s analytics turns your data into actionable strategies.

Services include:

  • Referral tracking
  • Leakage and opportunity analysis
  • Market research and industry benchmarking
  • Competitive pricing and payor mix analysis
  • Dashboarding and service line reporting
  • Scheduling and service metric dashboarding
  • Capital and budget planning

SERVICE LINE GROWTH ASSESSMENT

Develop a service line growth plan based on customer needs and local competitive standards.

Services include:

  • Operational workflow analysis
  • Patient access workflow and service level assessment
  • Competitive pricing review
  • Market and industry research
  • Utilization and staffing analysis
  • Customer service benchmarking