We find growth opportunities, then implement, manage and measure them.
Ivy’s concierge referral management platform personalizes and brands your referral process, providing each referring group a single point of contact for care coordination and scheduling. Ivy utilizes existing health system scheduling software for easy implementation and layers in Ivy’s Patient Tracker+ tool to track order status and alert referring physician offices of unconverted orders, pre-auth issues, and no-shows.
- Care coordination
- Post-procedure follow-up
Equipped with industry-leading referral analytics and coached by our seasoned sales management team, our field personnel give your service lines the dedicated customer-focus required to innovate and capture market share.
- Service line outreach representatives
- Sales management and coaching
- Call routing and CRM implementation
- Market research and surveying
DATA & ANALYTICS
Measure and identify opportunities to move market share. Ivy’s analytics turns your data into actionable strategies.
- Referral tracking
- Leakage and opportunity analysis
- Market research and industry benchmarking
- Competitive pricing and payor mix analysis
- Dashboarding and service line reporting
- Scheduling and service metric dashboarding
- Capital and budget planning
SERVICE LINE GROWTH ASSESSMENT
Develop a service line growth plan based on customer needs and local competitive standards.
- Operational workflow analysis
- Patient access workflow and service level assessment
- Competitive pricing review
- Market and industry research
- Utilization and staffing analysis
- Customer service benchmarking