Ivy Ventures

Healthcare Growth Solutions

We drive growth by connecting health systems with their customers.

In today’s retail healthcare landscape, customer service wins market share. Ivy Ventures specializes in identifying, executing and capitalizing on key drivers that lead to enhanced patient experience and market share growth. Ivy becomes an operating partner with health systems to assess and identify growth opportunities in referral-driven service lines, establish lasting relationships with the referral community, and improve care coordination for their patients.

How We Work

Ivy partners with health systems to better understand the customer service factors that drive trends in the competitive landscape. We use this market knowledge to craft customized solutions to impact growth in referral driven service lines. These solutions are:

Relational

In a retail healthcare market, a commitment to listening and building a connection with your customer generates incremental business and long-term loyalty.

Customer-focused

Ivy stays close to the referral through enhanced care coordination resources and processes informed by the referring customers.

Data-driven

Ivy leverages hospital systems’ data to create both reoccurring and ad-hoc analyses. These analyses provide healthcare executives with the detailed, specific information needed to make strategic, growth-oriented decisions.

Measurable

Ivy continually assesses the financial, volume, and customer satisfaction impact of initiatives pursued.

Actionable

Armed with industry best-practices, Ivy supplies health systems with customized action plans and high-value initiatives.

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Our Solutions

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OUTREACH

Equipped with industry-leading referral analytics and coached by our seasoned sales management team, our field personnel give your service lines the dedicated customer-focus required to innovate and capture market share.

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REFERRAL MANAGEMENT

Ivy’s concierge referral management platform personalizes and brands your referral process, providing each referring group a single point of contact.

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DATA & ANALYTICS

Measure and identify opportunities to move market share. Ivy’s analytics turns your data into actionable strategies.

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SERVICE LINE GROWTH ASSESSMENT

Develop a service line growth plan based on customer needs and local competitive standards.

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Client Reviews

Arun G. Patel, MD
Chairman of Radiology, Bon Secours Cottage Health Services

“We’ve seen more than a 30% increase in Outpatient MRI volume since you’ve started. ... the improvements you’ve implemented indicate that we’re on track to see a $1 million improvement in Radiology in this first year; you’ve been able to add at least $700,000 to the Radiology bottom line in the past 8 months.”

William C. Haugh
COO, Lifepoint Hospitals - Memorial Hospital of Martinsville and Henry County

“I can honestly state that our partnership with Ivy Ventures to introduce the [SNAPCare ®] program to our medical staff was the best growth initiative we had in 2008." "One of the underestimated benefits that we did not consider when evaluating this program [SNAPCare ®] is the fact it has created a new “channel” of communication between physician practices and the hospital.”

Paul Viviano
CEO, UC San Diego

“I think the results are spectacular. Anxious to catch up and discuss other projects that you could assist with. Fantastic work. ”

Peter F. Gallagher
Senior Vice President & CFO

“My experience with Ivy has spanned over a decade and multiple health systems. In each setting, Ivy has proven to deliver both programmatically and financially with highly qualified teams. I can recommend Ivy without reservation.”

Kevin Halter
VP, Planning & Operations, Bon Secours Kentucky Health System

“I have found Ivy Ventures has the expertise and experience to evaluate a market in order to meet the demands of the patient thus gaining market share and increased financial performance for imaging services. I highly recommend their services.”

Our Staff