Scheduling
- If a phone rings in central scheduling and no one answers it, who gets the business?
- How many options do your customers have to give you business?
- How many options does your competition provide?
- You only get one chance to make a first impression, what impression do your customer’s get when they call your facility?
We believe ease of scheduling is the single most important customer service factor in outpatient services. Ivy understands that the gateway to imaging is often through a “virtual front door.” In other words, the beautiful hospital lobby and the ER sign are not entry points into outpatient services. The front door of outpatient services is a phone, a fax, a computer, a website, or some other electronic medium.
Ivy knows that each and every entry point must be fully operational, work every time, and be wide open. If not, you will lose market share. Ivy views patient access as an offensive weapon, not a back office operation that needs to be adequate.
